Katelyn Adams
Haslet,TX
Summary
Results-driven professional with a strong background in customer service and team building. Known for effective decision-making and conflict resolution, contributing to a positive work environment and enhanced experiences for all.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Hat Creek Burger Co.
Keller, TX
09.2023 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff on customer service excellence and menu knowledge.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Member
Mr Jim's Pizza
Rhome, TX
01.2023 - 08.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
Associate
Marshall's
McKinney, TX
02.2022 - 12.2022
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to enhance customer service experience through effective communication.
- Operated cash register efficiently, handling transactions and providing change accurately.
- Maintained store appearance by organizing merchandise and ensuring cleanliness standards were met.
Team Member
Hawiian Falls
Garland, TX
05.2019 - 09.2019
- Monitored guest safety on waterslides, ensuring compliance with safety guidelines.
- Assisted guests in navigating waterslide features, providing clear instructions and support.
- Responded promptly to guest inquiries and concerns, enhancing overall visitor experience.
- Collaborated with team members to streamline operations during peak times, improving efficiency.
- Supported team goals by working flexible hours during peak seasons or when additional coverage was required due to staff shortages or increased demand for services.
Education
Early Childhood Education
University of North Texas
Denton, TX05-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Workload management
- Conflict resolution
- Team building
Timeline
Assistant Manager
Hat Creek Burger Co.
09.2023 - Current
Team Member
Mr Jim's Pizza
01.2023 - 08.2023
Associate
Marshall's
02.2022 - 12.2022
Team Member
Hawiian Falls
05.2019 - 09.2019
Early Childhood Education
University of North Texas