Katelyn Apodaca
Albuquerque,NM
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional customer service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
4
4
years of professional experience
Work History
Record Clerk/ Admin Assistant
New Mexico Correction Department
Santa Fe, NM
11.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
- Improved office efficiency by digitizing paper files and organizing digital records.
- Input data into spreadsheets and databases.
- Assisted coworkers and staff members with special tasks on daily basis.
PSE
USPS
Santa Fe, NM
05.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Carhop Server
Sonic
Albuquerque, NM
01.2021 - 05.2024
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Kept customer and food preparation areas clean and well-organized.
- Completed orders by making specialty shakes and ice cream desserts.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Answered product and order questions accurately and professionally.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
General Manager
Sonic
Albuquerque, NM
04.2023 - 03.2024
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist
State Farm
Albuquerque, NM
08.2022 - 12.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered average of 25 calls and emails daily.
- Greeted customers, answered general questions and directed to appropriate locations.
Education
Bachelor In Business - Business Administration
NMSU
Las Cruces, NM12.2025
High School Diploma -
Hot Springs High School
Truth Or Consequences, NM05.2018
Skills
- Supervision and Training
- Management Team Building
- Staff Development
- Sales Tracking
- Team Leadership
- Problem Anticipation and Resolution
- Mathematical Calculation and Reasoning
- Resource Allocation
- Decision Making
- Staff Scheduling
- Hiring and Onboarding
- Budget Control
- Sales Promotion
- Recruitment and Hiring
- Cost Reduction
- Quality Assurance
- Performance Improvements
- Filing systems
- Administrative tasks
Timeline
Record Clerk/ Admin Assistant
New Mexico Correction Department
11.2024 - Current
PSE
USPS
05.2024 - 11.2024
General Manager
Sonic
04.2023 - 03.2024
Receptionist
State Farm
08.2022 - 12.2022
Carhop Server
Sonic
01.2021 - 05.2024
High School Diploma -
Hot Springs High School
Bachelor In Business - Business Administration
NMSU