Katelyn Boissonneault
Summary
Compassionate early childhood educator skilled in classroom management, communication, and child engagement. Successfully developed hands-on curriculum and fostered positive relationships with students and parents, ensuring a supportive learning environment conducive to growth.
Dedicated Customer Experience Coordinator with expertise in training staff on engagement techniques, conflict resolution, and enhancing customer satisfaction. Proven ability to identify process improvements and implement best practices for exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Experience Coordinator
TJMAXX
Biddeford
07.2024 - Current
- Assisted in training staff on customer engagement techniques and policies.
- Implemented best practices for resolving customer inquiries efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities to improve the customer experience process.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Infant, Toddler, and PreK Teacher
Bizzy Beez ChildCare
Waterboro
06.2022 - 07.2024
- Facilitated daily activities to promote social, emotional, and cognitive development.
- Ensured safe, clean classroom environment to support children's well-being and learning.
- Collaborated with parents to discuss child progress and address concerns.
- Implemented behavior management strategies to encourage positive interactions among children.
- Instructed children on identifying colors, shapes, and letters through engaging activities.
- Developed and implemented hands-on, child-centered curriculum to foster student engagement and active learning.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Education
Associate of Applied Science - Early Childhood Education
Southern Maine Community College
South Portland, ME05-2026
High School Diploma -
Massabesic High School
Waterboro, ME06-2024
Early Childhood Education
Sanford Vocational School
Sanford, ME06-2024
Skills
- Customer support
- Communication skills
- Conflict resolution
- Team collaboration
- Patience and composure
- Classroom management
- Lesson planning
- Child engagement
Timeline
Customer Experience Coordinator
TJMAXX
07.2024 - Current
Infant, Toddler, and PreK Teacher
Bizzy Beez ChildCare
06.2022 - 07.2024
Associate of Applied Science - Early Childhood Education
Southern Maine Community College
High School Diploma -
Massabesic High School
Early Childhood Education
Sanford Vocational School