Katelyn Brittingham
Cape Charles,VA
Summary
Responsible Toll Collector offering an exceptional record for attendance and customer service excellence. Driven and service-minded with a dedication to providing quick and efficient toll collection processing. Adept at providing out of state customers with directions. Dedicated Toll Collector knowledgeable in toll both equipment and cash register operations. Excellent communication and interpersonal skills. Familiar with company standards and procedures. Managing high-intensity workloads and performing under extreme weather conditions.
Overview
2
2
years of professional experience
Work History
Bridge Toll Collector
Chesapeake Bay Bridge And Tunnel
03.2022 - Current
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
Receptionist
Cape Charles Animal Hospital
01.2022 - 03.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Housekeeper
Bay Creek Realty
04.2021 - 08.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
Education
No Degree - English Literature
Radford University
Radford, VANo Degree - Associates
Eastern Shore Community College
Melfa, VASkills
- Adaptable and Flexible
- Rewards Tracking
- Price Changes
- Multitasking Proficiency
- Coin and Currency Counting
- Process Transactions
- Toll Equipment Operation
- Standard Operating Procedure
- Active Listening
- Toll Cashier
- Time Management
- Price Identification
Timeline
Bridge Toll Collector
Chesapeake Bay Bridge And Tunnel
03.2022 - Current
Receptionist
Cape Charles Animal Hospital
01.2022 - 03.2022
Housekeeper
Bay Creek Realty
04.2021 - 08.2021
No Degree - English Literature
Radford University
No Degree - Associates
Eastern Shore Community College
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