Katelyn Cabral
Ocala,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Jersey Mikes
Ocala, FL
06.2022 - Current
- Supervised daily operations including scheduling shifts, assigning duties.
- Produced thorough, accurate and timely reports of project activities.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
Togo Specialist/ Host/ Food Runner/Restaurant Busser
Olive Garden
Ocala, FL
12.2020 - 06.2022
- Maintained positive working relationship with fellow staff and management.
- Monitored temperatures of prepared food and cold-storage areas.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
- Filled and served various beverages for customers.
Daycare Worker
Next step fitness
Ocala, FL
08.2019 - 03.2020
- Communicated with parents about daily activities and any concerning behaviors.
- Guided children through engaging and productive activities to foster fun learning environment.
- Dressed children and changed diapers.
- Maintained safe play environment.
- Monitored children's play activities to ensure safety.
Education
High School Diploma -
Westport High School
Ocala, FL05-2020
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Sales growth
- Team collaboration
- Goal setting
- Customer relationship management (CRM)
- Time management
- Scheduling and planning
- Product and service sales
- Sales forecasting
- Money handling
- Schedule oversight
Timeline
Assistant Manager
Jersey Mikes
06.2022 - Current
Togo Specialist/ Host/ Food Runner/Restaurant Busser
Olive Garden
12.2020 - 06.2022
Daycare Worker
Next step fitness
08.2019 - 03.2020
High School Diploma -
Westport High School