Katelyn Caldwell

• Provide Human Resources support across the Northeast Tennessee region, serving 14 counties

• Promote employee engagement and workplace wellbeing through initiatives such as the Emotional Wellbeing Solutions Program and employee recognition programs while serving as a trusted resource for staff

• Serve as Agency Benefit Coordinator, managing benefit enrollments for new hires, qualifying life events, and annual open enrollment

• Support the full recruitment cycle, including posting internal and external job announcements, proctoring assessments, scheduling interviews, and participating on interview panel

• Represent the agency at job fairs and recruiting events to attract qualified candidates

• Facilitate onboarding for new hires across 8 counties and coordinate offboarding processes for 14 counties, ensuring compliance with agency policies

• Coordinate disciplinary procedures and documentation in alignment with HR policies and employment regulations

• Assist with employee timekeeping management, including report generation, corrections, and payroll-related adjustments

• Conduct salary research and develop comparison analyses to support fair and competitive compensation offers

• Collaborate with state departments, including STS, to support smooth employee transitions and maintain operational continuity

• Recruited for over 30 active clients within the Tri-Cities, specializing in manufacturing, logistics, and office/administrative roles
• Posted job ads across various platforms, including Randstad App, Xplore, Indeed, Facebook, LinkedIn, Monster, etc
• Managed onboarding, assignment processes, and ensured 100% accuracy in I9 information and hiring documentation
• Coordinated disciplinary procedures and documentation in alignment with HR policies and employment regulations.
• Process employee offboarding to ensure compliance with policies and procedures.
• Conducted weekly visits with active and prospective clients and maintained strong client relationships, connecting with over 130 contacts via email and phone
• Participated in sales activities to obtain new clients and orders, ensuring smooth communication between clients and employees

• Focused on raising my daughter and providing a supportive home environment, while exploring opportunities to return to the workforce once relocated back to Tennessee.

• Managed the recruitment process, including posting job openings on Indeed, Facebook, LinkedIn, and conducting interviews
• Responsible for new employee onboarding, benefits introduction, and processing employee complaints
• Led employee termination processes and facilitated year-end reviews
• Managed weekly payroll for temp agency employees and bi-weekly payroll for permanent staff
• Assisted employees with annual benefit enrollment
• Participated in the 'Sunshine Committee,' organizing employee celebrations for birthdays, anniversaries, and holidays

• Recruited for a variety of clients in the Tri-Cities, handling job ads, Facebook marketing, and all aspects of the hiring process
• Collected and processed proper documentation for new hires and ensured compliance with I9 requirements
• Managed payroll processing through RFO, IQ Navigator, and PeopleNet
• Adapted to diverse client needs and maintained calm during challenging situations
• Successfully maintained strong relationships with over 130 community contacts and ensured consistent business growth

• Managed and coordinated a team of employees, overseeing scheduling and sales activities.
• Assist with onboarding process for new employees
• Manage timekeeping for employees and assisting with revisions
• Facilitated quarterly and annual reviews of Internet/BDC Agents
• Attended career fairs and open interviews to assist in recruiting
• Responsible for all disciplinary action up to termination of direct reports
• Contacted customer inquiries via phone, text, and email, providing excellent follow-up service
• Assisted with the appraisal process, vehicle sales, and financial information submission to lenders
• Coordinated with the service department and maintained inventory management
• Managed multiple websites and social media platforms, responsible for updating all employee photos, bio's, inventory etc
• Assisted customers in resolving issues and facilitated a positive post-sale experience

• Responded to customer inquiries and followed up with customers to ensure positive experiences
• Managed and sent out monthly sales campaigns to engage with current and past customers