Tiffany Willson-Fuller
Hollister,CA
Summary
Experienced and driven professional with a strong background in the hiring process and customer service, who enjoys working with and developing others. Collaborative team leader, meticulous, resiliant, results oriented, customer centric, and supportive mentor. Creative problem solver, dedicated cross functional partner with strong management and communication skills. Well-qualified HR Generalist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
HR Generalist I
San Benito High School District
07.2023 - Current
- Reviews and screens applicant resumes to identify qualified candidates.
- Schedules and conducts interviews with qualified candidates
- Ensures interview panel is properly prepared
- Creates offer letters and onboards new employees
- Reviews existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Liaise between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maintains personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitors employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fields employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Develops and monitors employee recognition programs.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Instructor
CPRescue
06.2013 - Current
- Conducts classes in First Aid, CPR and AED
- Trains classes of 10 people or more, which could run up to 8 hours in length
- Instructs lay people and medical professionals in performing lifesaving skills and provides CPR certification
- Requires meticulous record keeping and documentation for certification
- Coordinates client scheduling, marketing outreach, and payroll.
Escrow Assistant
Chicago Title
09.2020 - 07.2023
- Prepared documents and correspondence for multi-million dollar real estate transactions
- Prepared document forms by filling in necessary client information
- Including title documents, settlement statements, and other legal documents
- Verified customer information through research and direct questioning to ensure accuracy of escrow documents
- Created and maintained escrow logs to show client information and progress on each escrow case
- Assisted in teaching new practices and programs within the company to colleagues in office.
Supervisor
Starbucks
05.2015 - 08.2020
- Assisted store manager in executing store operations, managed employee development, and controlled inventory, ordering daily resupplies from corporate
- Reconciled daily receipts, responsible for improving customer relations and staff morale
- Worked in a fast paced environment using problem solving techniques to control the flow of daily output and meet sales goals
- Trained staff in new processes, programs and new product launchings
- Managed shifts of 5-12 people at a time.
Education
San Jose State University
01.2015
Communication and Media Studies
Santa Barbara City College
01.2013
undefined
University of Oregon
01.2011
Skills
- Talent Acquisition
- Interview Coordination
- Onboarding Management
- Complex problem solver
- Outstanding Customer Service
- Compensation and benefits
- Leadership
- Time Management
- Training and Development (HR)
- Leadership Development
Timeline
HR Generalist I
San Benito High School District
07.2023 - Current
Escrow Assistant
Chicago Title
09.2020 - 07.2023
Supervisor
Starbucks
05.2015 - 08.2020
Instructor
CPRescue
06.2013 - Current
San Jose State University
Communication and Media Studies
Santa Barbara City College
undefined
University of Oregon
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