Katelyn Carter
Mount Vernon,IL
Summary
Detail-oriented Patient Access Representative with a strong focus on registration and scheduling, insurance verification, and organizational skills. Committed to delivering quality patient care while maintaining HIPAA compliance. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
SSM Health Good Samaritan Hospital
Mount Vernon IL
05.2024 - Current
- Managed patient check-in and registration processes efficiently to enhance patient flow.
- Assisted patients with insurance verification, ensuring accurate information for billing procedures.
- Coordinated appointment scheduling for multiple departments, optimizing resource allocation.
- Maintained comprehensive knowledge of hospital services to address patient inquiries effectively.
- Utilized electronic health record systems to document patient information accurately and securely.
- Collaborated with healthcare professionals to resolve patient issues and improve service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Housekeeper
SSM Health Good Samaritan Hospital
Mount Vernon, IL
09.2021 - 05.2024
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Utilized cleaning equipment and chemicals safely to ensure a hygienic environment.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Enhanced patient satisfaction through consistent attention to detail in housekeeping services.
Education
High School Diploma -
Mount Vernon Township Highschool
Mount Vernon, IL05-2019
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Registration and scheduling
- Multitasking and organization
- Phone and email etiquette
- Insurance billing
- Referral coordination
- 50 WPM typing speed
- Reliability and dedication
- Interpreting physician orders
- Multi-line telephone systems
Timeline
Patient Access Representative
SSM Health Good Samaritan Hospital
05.2024 - Current
Housekeeper
SSM Health Good Samaritan Hospital
09.2021 - 05.2024
High School Diploma -
Mount Vernon Township Highschool