Katelyn Crick
Clemmons,NC
Summary
Dynamic professional with a proven track record in the hospitality industry, having honed exceptional communication and guest relations skills at notable establishments like Mossy’s Eats, Ales, and Spirits. Expert in task delegation and employee scheduling, significantly enhancing operational efficiency. Demonstrates a unique blend of leadership and interpersonal abilities, ensuring outstanding guest experiences.
Overview
3
3
years of professional experience
Work History
Server
Sixty Six Pizzeria Grill And Bar
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host/Server
Mossy’s Eats, Ales, and Spirits
07.2023 - 11.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Cashier
Habit Burger Grill
05.2022 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Host Trainer
Applebee's Grill + Bar
02.2022 - 05.2022
- Enhanced guest experience by providing exceptional service and maintaining a welcoming atmosphere.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Assisted coworkers when needed, demonstrating teamwork skills that contributed to overall success.
Education
Associates In Arts - Psychology
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
Acellus Learning Academy
Clemmons, NC06.2024
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Employee scheduling
- Child care
Timeline
Server
Sixty Six Pizzeria Grill And Bar
12.2024 - Current
Host/Server
Mossy’s Eats, Ales, and Spirits
07.2023 - 11.2024
Cashier
Habit Burger Grill
05.2022 - 07.2023
Host Trainer
Applebee's Grill + Bar
02.2022 - 05.2022
Associates In Arts - Psychology
Forsyth Technical Community College
High School Diploma -
Acellus Learning Academy
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