Samia Jada
Pflugerville
Summary
Customer-driven professional with experience in fast-paced restaurant and retail environments, skilled in building rapport, identifying customer needs, and delivering solutions that drive satisfaction and repeat business. Proven ability to upsell products, handle high-volume transactions, and thrive under pressure-seeking to transition these strengths into a sales agent role.
Overview
2
2
years of professional experience
Work History
Server
Russo's New York Pizzaria
08.2024 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed order processing efficiently, minimizing wait times and ensuring accuracy.
- Adapted quickly to high-pressure situations during peak hours, ensuring smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Taco Bell
08.2023 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations.
- Maintained accurate cash drawer and balanced registers at shift end.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Resolved customer complaints professionally, ensuring satisfaction and retention.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IA12-2003
Skills
- Exceptional customer service
- Organization
- Exceptional communication
- Problem resolution
- Microsoft Office Suite
- Time management skills
- Adaptability and dependability
- Multi-tasking
Affiliations
New Life Baptist Church
Timeline
Server
Russo's New York Pizzaria
08.2024 - 10.2025
Cashier
Taco Bell
08.2023 - 08.2024
Bachelor of Arts - Psychology
Iowa State University