Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Bonilla

Bedford,Texas

Summary

Driven and dynamic, with a proven track record at Benihana, I excel in delivering exceptional customer service and hospitality expertise. Leveraging strong work ethic and excellent communication, I've successfully managed high-end client needs, ensuring satisfaction through precise service and effective problem resolution. Skilled in cash handling and guest engagement, I consistently enhance dining experiences, fostering positive relationships and repeat business. Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

3
3
years of professional experience

Work History

Server

Benihana
07.2023 - Current
  • Serve guests with precision and expertise, handling drink orders for a high-end clientele.
  • Maintain a polished and professional appearance in line with the atmosphere.
  • Engage with guests, anticipate their needs, and provide personalized recommendations.
  • Collaborate with the bar and kitchen staff to ensure seamless service.
  • Manage tables efficiently, ensuring timely order taking and delivery of food and beverages.
  • Demonstrate product knowledge, upselling specials and promoting new menu items.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer concerns with tact and professionalism, ensuring customer satisfaction.
  • Handled cash and credit transactions accurately.

Hostess

Benihana
08.2022 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Italian Cafe Restaurant
02.2022 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

North Lake College
Irving, TX
09.2021 - 5 2023

High School Diploma -

MacArthur High School
Irving, TX
06.2023

Skills

    Strong Work Ethic

    Exceptional customer service

    Cash Handling

    Guest Engagement

    Hospitality service expertise

    Food sales and promotion

    Excellent Communication

    Customer Service

    Exceptional communication

    Phone Etiquette

Languages

Spanish
Full Professional

Timeline

Server

Benihana
07.2023 - Current

Hostess

Benihana
08.2022 - 07.2023

Server

Italian Cafe Restaurant
02.2022 - 08.2022

North Lake College
09.2021 - 5 2023

High School Diploma -

MacArthur High School

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Samantha Bonilla