Katelyn Despres
Madison,ME
Summary
Detail-oriented administrative professional with expertise in office management, scheduling, and communication. Demonstrates efficiency in multitasking and supporting executive teams to enhance operational flow. Collaborative approach and adaptability to evolving demands contribute to achieving organizational objectives.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Maine Medicare Solutions
Madison, ME
03.2025 - 07.2025
- Organized and maintained the calendar for the owner of the insurance agency, scheduling her appointments with clients and vendors daily.
- Managed office supplies inventory, streamlining procurement processes and ensuring timely availability of resources.
- Led initiatives to digitize records, significantly reducing physical storage needs and improving access.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service by responding promptly to client inquiries and effectively addressing concerns, fostering strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Blue Cross Blue Shield of Massachusetts
Quincy, MA
04.2022 - 04.2023
- Managed high-stress situations, maintaining professionalism while resolving disputes to ensure customer satisfaction.
- Answered hundreds of calls a day with varying customer issues on each call ranging from easy to complex.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products and services, providing accurate information to enhance customer experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, facilitating effective follow-up and timely resolution of issues.
Export Agent
Expeditors International
Peabody, MA
07.2019 - 05.2021
- Secured competitive rates and space with airlines, steamship lines, railways, and trucking companies, optimizing shipping costs for 15 clients.
- Coordinated international shipments to ensure compliance with regulations and customer requirements.
- Managed documentation processes for export transactions, minimizing errors and enhancing accuracy.
- Mitigated risk factors associated with international shipping by developing contingency plans in case of unforeseen events or delays.
- Streamlined communication between clients, carriers, and customs officials for smooth export operations.
- Coordinated export processes to improve client satisfaction, achieving timely deliveries.
- Adhered to safety protocols for handling dangerous goods during shipping.
Customer Solutions Specialist
Verizon Wireless
Peabody, MA
09.2017 - 06.2019
- Handled high volume of inbound calls, ensuring professionalism and efficiency in high-pressure situations.
- Front line sales and technical support for an average of 40 customers a day.
- Provided expert technical support to customers, resolving complex issues efficiently.
- Resolved customer complaints promptly and professionally, restoring customer confidence and minimizing potential business loss.
- Collaborated with cross-functional teams to deliver optimal solutions for customers'' needs.
Export documentation, Vessel reconciliation, Export Traffic, VGM
Mediterranean Shipping Company (USA)
Peabody, MA
12.2012 - 09.2017
- Updated manifests for vessels calling the port of Boston including thousands of containers, ensuring compliance with shippers' master instructions and customs regulations for all destinations
- Printed original bills of lading for shipping documentation.
- Compiled weekly load lists for two ships at the port of Boston, coordinating with Massport, Customs, and vessel planners abroad
- Provided rate quotes, and bookings for customers while keeping in mind customs requirements and Import local requirements and laws of the destination ports to 40 specific accounts and including any additional new clients.
- Meeting Key Performance Indicators (KPI) including for speed at which rate quotes and bookings are given
- Monitoring the lifting of cargo loaded out of the Port of Boston, compiled a report for Trade managers in corporate and Sales based on commodities and their peak seasons
- Monitored verified gross mass for all U.S. shipments to comply with regulations.
- Printing original bills of lading
Education
High School - College Preparatory Program
LYNN ENGLISH HIGH SCHOOL
Lynn, MA06-2007
Skills
- Administrative support
- Documentation and recordkeeping
- Microsoft expertise
- Customer service
- Problem resolution
- Relationship building
- Professional communication
- Task prioritization
- Computer proficiency
- Scheduling and calendar management
Timeline
Administrative Assistant
Maine Medicare Solutions
03.2025 - 07.2025
Customer Service Representative
Blue Cross Blue Shield of Massachusetts
04.2022 - 04.2023
Export Agent
Expeditors International
07.2019 - 05.2021
Customer Solutions Specialist
Verizon Wireless
09.2017 - 06.2019
Export documentation, Vessel reconciliation, Export Traffic, VGM
Mediterranean Shipping Company (USA)
12.2012 - 09.2017
High School - College Preparatory Program
LYNN ENGLISH HIGH SCHOOL