Katelyn Dorman
Canton
Summary
Adaptable Assistant General Manager experienced in recruiting, customer service, and financial management. Delivered enhanced staff performance and boosted productivity through collaborative leadership and effective team management. Managed daily operations and cultivated a customer-focused environment through strong interpersonal and multitasking skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Sonic Drive In
Canton
07.2020 - Current
- Oversaw daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management processes for food and supplies.
- Managed sales and bill records
- Ensured cleanliness was consistently upheld to promote customer satisfaction and safety.
- Monitored compliance with health and safety regulations consistently.
- Developed promotional strategies to enhance customer engagement.
- Resolved customer complaints to improve overall satisfaction rates.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Tracked inventory levels and ordered new stock to maintain supply.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Implemented safety protocols to protect both customers and employees from potential hazards.
Cashier
Taco Bell
Canton
09.2017 - 02.2019
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the dining area and workstations.
- Assisted customers with menu selections and provided excellent service.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Handled customer complaints and resolved issues promptly and professionally.
- Followed health and safety guidelines to maintain a safe work environment.
- Trained new cashiers on register procedures and customer service standards.
- Monitored inventory levels and restocked supplies as needed to meet demand.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Taco Casa
Canton
11.2016 - 04.2017
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the dining area and workstations.
- Assisted customers with menu selections and provided excellent service.
Education
Canton High School
Canton, TxSkills
- Operations management
- Inventory management
- Staff training
- Customer service
- Sales tracking
- Health regulations compliance
- Promotional strategies
- Team leadership
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Google drive
- Business development
- Employee scheduling
- Team leadership strength
- Customer relationship management (CRM)
- Training and development background
- Sales forecasting
- Inventory control
- Training and development skill
- Employee relations
- Business operations
- Strategic planning skill
- Team leadership expertise
- Staff management
- Food safety and sanitation
- Communication
- Adaptability and flexibility
- Manage operations
Affiliations
- I’m a very simple a laid back individual, I really enjoy gardening, being outside with the flowers makes me so happy!
- I love making Jewerly, I have a side business where I sell my creations! Any type of arts and crafts are my speciality!
- I have experience with animation, graphic design, and photography! I took a few classes in highschool!
- Lastly I love collecting! Pins, Keychains, anything small is always fun to collect!
References
References available upon request.
Timeline
Assistant General Manager
Sonic Drive In
07.2020 - Current
Cashier
Taco Bell
09.2017 - 02.2019
Cashier
Taco Casa
11.2016 - 04.2017
Canton High School