Katelyn Dowen
Spokane,WA
Summary
Results-driven professional with expertise in leadership, customer service, and operations management. Proven ability to optimize processes, exceed performance targets, and deliver exceptional customer experiences. Adept at leveraging technology and tools to streamline workflows, improve efficiency, and drive business results. Seeking a challenging role where I can utilize my skills to grow my career and contribute to organizational success and growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative / Order Processor
Power Products Unlimited, Inc.
05.2025 - Current
- Enhanced order accuracy by implementing improved tracking systems
- Resolved shipment discrepancies through proactive problem-solving
- Maintained consistent communication with vendors and customers to ensure timely deliveries
Warehouse Worker III
ShipOffers
08.2023 - 04.2024
- Fulfilled 15,000+ orders daily with 99.7% accuracy
- Trained team members on safe handling of equipment and order management processes
- Contributed to inventory management improvements, reducing stock discrepancies by 5%
Jr Respiratory Sales Specialist
1st Class Medical
07.2023 - 08.2023
- Conducted 70+ daily cold calls to educate clients on respiratory products, achieving high engagement rates
- Utilized HubSpot and Medicare portals to manage client data with 99.8% accuracy
- Secured new business through effective relationship management and product knowledge
Sales Team Lead
Ascend Sales
03.2023 - 07.2023
- Exceeded sales quotas by 15% by mentoring team members and refining sales strategies
- Conducted daily performance reviews to identify areas of improvement and enhance results
- Collaborated with leadership to develop training programs that improved onboarding efficiency
Warehouse Team Lead
UMZU
01.2021 - 03.2023
- Reduced order retrieval times by 10% through process enhancements
- Spearheaded inventory system updates, increasing fulfillment accuracy by 5%
- Coached team members to maintain a 99.7% operational accuracy rate, exceeding industry standards
Education
Psychology101 &102
Front Range Community College
Longmont, COHigh School Diploma -
Skyline High School
Longmont, CO12.2017
Skills
- Customer service
- Leadership and Team Development
- Process Improvement and Problem Solving
- Sales and Relationship Management
- Time Management and Efficiency
- Technical Proficiency (HubSpot, Call Tracking Metrics, POS Systems)
Timeline
Customer Service Representative / Order Processor
Power Products Unlimited, Inc.
05.2025 - Current
Warehouse Worker III
ShipOffers
08.2023 - 04.2024
Jr Respiratory Sales Specialist
1st Class Medical
07.2023 - 08.2023
Sales Team Lead
Ascend Sales
03.2023 - 07.2023
Warehouse Team Lead
UMZU
01.2021 - 03.2023
Psychology101 &102
Front Range Community College
High School Diploma -
Skyline High School
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