Katelyn Dunn
Orlando,FL
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
4
4
years of professional experience
Work History
Associate
Maple Hill Golf
04.2023 - 08.2023
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
Assistant Store Manager
Pacsun
04.2021 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Associate
Tropical Smoothie Cafe
12.2019 - 10.2020
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Greeted customers and offered assistance for increased customer satisfaction.
Education
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05.2026
High School Diploma -
Grandville High School
Grandville, MI05.2022
Skills
- Management Support
- Product knowledge
- Data Entry
- Workplace Safety
- Cash Handling
- Flexible Schedule
- Shipment Processing
- Attention to Detail
Timeline
Associate
Maple Hill Golf
04.2023 - 08.2023
Assistant Store Manager
Pacsun
04.2021 - 08.2022
Associate
Tropical Smoothie Cafe
12.2019 - 10.2020
Bachelor of Science - Hospitality Management
University of Central Florida
High School Diploma -
Grandville High School
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