Katelyn Egleston
Staten Island,NY
Summary
Dynamic leader with a proven track record at Planet Fitness, enhancing customer satisfaction and team performance through effective problem-solving and staff development. Skilled in customer service and membership sales, achieving consistent sales growth. Excelled in fostering team collaboration and leadership, significantly boosting employee morale and customer loyalty. Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, passion, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Planet Fitness
Staten Island And Brooklyn
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager
CG Candles
Staten Island, NY
04.2023 - 06.2023
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Shift Leader
SUBWAY®Restaurants
Richmond, TX
03.2020 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma -
Fulshear Highschool
Fulshear, TX05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Strong verbal and written communication
- Time management
- Customer relations
- Creative problem solving
- Staff training and development
- Staff supervision
- Task delegation
- Team collaboration and leadership
Timeline
Assistant Manager
Planet Fitness
11.2023 - Current
Assistant Manager
CG Candles
04.2023 - 06.2023
Shift Leader
SUBWAY®Restaurants
03.2020 - 08.2022
High School Diploma -
Fulshear Highschool