Katelyn Ferguson
Redondo Beach ,CA
Summary
Professional and enthusiastic food server/bartender with over 5 years of experience delivering first-class service to dinning patrons at a high volume restaurant. Upbeat energy, and poise have earned praise from employers and costumers alike, along with my ability to multitask and work well under pressure. Extremely costumer-focused and dedicated to maintaining restaurant and food industry standards, while enhancing the positive reputation of dinning establishments.
Overview
7
7
years of professional experience
Work History
Bartender
Vista
03.2024 - Current
- Crafted classic and signature cocktails, enhancing customer satisfaction and loyalty.
- Trained new staff on drink preparation, customer service standards, and safety protocols.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Restaurant Server
American Junkie Restaurant
08.2023 - 01.2024
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Server
Fishbar
01.2019 - 07.2023
- Served over 10 tables at a time while still prioritizing customer needs
- Recorded food and drink orders and served customers requests to the highest standards
- Maintained full product knowledge of menu and specials
- Made suggestions to customers based on preferences
- Committed member with other restaurant professionals to ensure customer satisfaction
- Helped managers train new serving staff
- Passed food orders through to kitchen staff clearly and quickly.
Education
HIGH SCHOOL DIPLOMA -
West High School Torrance
01.2018
Skills
- Food safety practices
- Flexible schedule
- Works well under pressure
- Excellent customer service skills
- Hard-working
- Dependable
Timeline
Bartender
Vista
03.2024 - Current
Restaurant Server
American Junkie Restaurant
08.2023 - 01.2024
Server
Fishbar
01.2019 - 07.2023
HIGH SCHOOL DIPLOMA -
West High School Torrance