Summary
Overview
Work History
Education
Skills
Volunteer Experience
Internship
Timeline
Generic
Katelyn Figueroa

Katelyn Figueroa

Houston

Summary

Motivated and service-oriented professional eager to launch a meaningful career in financial services or customer support. Seeking to join a forward-thinking, purpose-driven company where I can contribute a strong work ethic, a genuine passion for helping others, and a commitment to continuous learning while building a solid foundation in the industry.

Overview

8
8
years of professional experience

Work History

Mental Health Unit Detentions Officer

Harris County Sheriff’s Office
Houston, Texas
01.2018 - 05.2021
  • Maintained safety and professionalism in a high-risk, high-stress environment while responding to unpredictable behaviours.
  • Trained to operate emergency phone and intercom systems, ensuring swift and accurate communication with floor staff and jail clinic personnel.
  • Regularly de-escalated tense situations, strengthening conflict resolution skills essential for client management roles.
  • Delivered clear, respectful communication across all levels-skills directly transferable to client-facing financial services.

Sales Representative/Cashier

Aldo Shoes
Houston, Texas
06.2016 - 01.2018
  • Provided exceptional customer service in a fast-paced retail environment, focusing on creating a personalized shopping experience for every quest.
  • Actively engaged with customers to assess needs, recommended suitable styles, and offer fashion-forward solutions.
  • Build customer trust through attentive listening, product knowledge, and a strong commitment to satisfaction. Supported team sales goals by maintaining a welcoming atmosphere, handling transactions efficiently, and assisting with store merchandising and inventory management.

Wildlife & Nature Center Park Maintenance Aide

Lake Houston Wilderness Park
New Caney
05.2016 - 06.2016
  • Assisted in the daily operations of the wildlife and nature center, supporting both animal care and guest education initiatives.
  • Responsibilities included feeding and maintained the enclosures of reptiles and amphibians, ensuring clean and healthy habitats.
  • Played a key role in developing and presenting 'Eyes of the Wild,' an interactive educational PowerPoint for visitors.
  • Provided support during supervise trail hikes and led engaging, hand-on animal education classes focused on native species.
  • Helped foster environmental awareness and appreciation for wildlife through direct public interaction and educational outreach.

Adult ESL Instructor

Harris County Public Library
Houston
01.2013 - 12.2015
  • Taught adult ESL learners from diverse cultural backgrounds- including Vietnamese, Mexican, Salvadoran, Chilean, and Urdu-speaking Pakistani students-using provided curriculum materials, books, and community resources.
  • Focused on building conversational English, reading comprehension, and confidence in real-life communication.

Sales Representative/Cashier

Charlotte Russe
Houston
01.2013 - 01.2015

Education

English Associates - Creative Writing

San Jacinto Community College- South Campus
Houston, TX
05-2014

Skills

Strong Desire to Learn Financial Concepts

Strong Desire to Help Others Utilizing Client Service Skills

Excellent Verbal and Written Communication

Professional Phone and Interpersonal Etiquette

Client-Focused and an Empathic Listener

Crisis Management & De-Escalation Skills

Adaptable and Calm Under Pressure

Team-Oriented with an Independent Work Ethic

Organized and Detail-Oriented

Time Management Skills in Fast-Paced Work Environments

Goal-Oriented with a Long-Term Growth Mindset

Volunteer Experience

Parker Williams Library, Houston, TX, Adult ESL Instructor, 01/2013, 12/2015

Taught adult ESL learners from diverse cultural backgrounds - including Vietnamese, Mexican, Salvadoran, Chilean, and Urdu-speaking Pakistani students - using provided curriculum materials, books, and community resources. Focused on building conversational English, reading comprehension, and confidence in real-life communication.

Internship

Lake Houston Wilderness Park, New Caney, TX, Wildlife & Nature Center Park Maintenance Aide, 05/15/2016-06/30/2016

Assisted in the daily operations of the wildlife and nature center, supporting both animal care and guest education initiatives., Responsibilities included feeding and maintaining the enclosures of reptiles and amphibians, ensuring clean and healthy habitats., Played a key role in developing and presenting 'Eyes of the Wild,' an interactive educational PowerPoint for visitors., Provided support during supervised trail hikes and led engaging, hands-on animal education classes focused on native species., Helped foster environmental awareness and appreciation for wildlife through direct public interaction and educational outreach.

Timeline

Mental Health Unit Detentions Officer

Harris County Sheriff’s Office
01.2018 - 05.2021

Sales Representative/Cashier

Aldo Shoes
06.2016 - 01.2018

Wildlife & Nature Center Park Maintenance Aide

Lake Houston Wilderness Park
05.2016 - 06.2016

Adult ESL Instructor

Harris County Public Library
01.2013 - 12.2015

Sales Representative/Cashier

Charlotte Russe
01.2013 - 01.2015

English Associates - Creative Writing

San Jacinto Community College- South Campus