Katelyn Guillereault
Limington,ME
Summary
Dynamic Housekeeping Manager with proven expertise at AD1 Global - Tru by Hilton, excelling in team building and performance evaluation. Enhanced operational efficiency through effective inventory management and staff training, fostering a culture of exceptional customer service. Adept at inter-department collaboration, ensuring seamless guest experiences and high standards of cleanliness.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
AD1 Global - Tru by Hilton
South Portland, ME
09.2024 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 10 housekeepers.
Housekeeping Supervisor
AD1 Global - DoubleTree by Hilton
South Portland, ME
09.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Office Manager
Tito Masonry & Construction
Portland, ME
08.2021 - 04.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Established team priorities, maintained schedules and monitored performance.
Education
Bonny Eagle High School
StandishSkills
- Customer service
- Team building
- Performance evaluation
- Time management
- Customer service-focused
- Supervisory skills
- Inter-department collaboration
Timeline
Housekeeping Manager
AD1 Global - Tru by Hilton
09.2024 - Current
Housekeeping Supervisor
AD1 Global - DoubleTree by Hilton
09.2024 - Current
Office Manager
Tito Masonry & Construction
08.2021 - 04.2022
Bonny Eagle High School