Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Hansen

Genoa,IL

Summary

Detail-oriented professional with experience in clinic operations and customer service. Adept at training new staff and enhancing workflow efficiency, committed to delivering exceptional patient experiences while maintaining compliance and safety standards.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Customer Service Cashier

Felker Foods
Byron, IL
09.2025 - Current
  • Assisted customers with product inquiries and resolved issues promptly.
  • Managed cash drawer and ensured accurate financial reporting daily.
  • Trained new cashiers on operational procedures and customer service protocols.

ICT Technician

Northwestern Medical Group
1850 Gateway Dr, Sycamore, IL
07.2023 - 09.2025
  • Managed patient intake and scheduling to optimize clinic workflow.
  • Assisted in administering vaccinations and ensuring compliance with safety protocols.
  • Coordinated laboratory tests and communicated results effectively to patients.
  • Trained new medical assistants on office procedures and patient care techniques.

Assistant Produce Manager

Butera Market
Genoa, IL
11.2017 - 05.2023
  • Supervised daily operations of produce department to ensure quality and freshness of products.
  • Trained and mentored staff on best practices for inventory management and product display.
  • Analyzed sales trends to optimize stock levels and reduce waste effectively.

Data Entry Clerk

Fox Valley Fire & Safety
Elgin, IL
05.2015 - 12.2017
  • Maintained accurate electronic records using advanced database management systems.
  • Trained new staff on best practices for data accuracy and system navigation.

Education

Associate of Applied Science -

Rasmussen University
Rockford, IL
12-2022

Medical Assistant -

Rasmussen University
Rockford, IL
03-2021

Skills

  • Customer service
  • HIPAA compliance
  • Vital sign monitoring
  • Phlebotomy
  • Compassionate
  • Immunization administration

Certification

  • First Aid/CPR Certified

Timeline

Customer Service Cashier

Felker Foods
09.2025 - Current

ICT Technician

Northwestern Medical Group
07.2023 - 09.2025

Assistant Produce Manager

Butera Market
11.2017 - 05.2023

Data Entry Clerk

Fox Valley Fire & Safety
05.2015 - 12.2017

Associate of Applied Science -

Rasmussen University

Medical Assistant -

Rasmussen University