Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Haynes

New Bern,NC

Summary

Results-oriented professional with a strong background in operations and leadership. Seeking to leverage skills and expertise to propel career in sales management and customer service. Committed to delivering exceptional customer experiences and driving revenue growth through strategic planning and effective team management amd training. Adept at identifying opportunities, implementing innovative solutions, and fostering collaborative relationships to achieve organizational objectives.

Overview

11
11
years of professional experience

Work History

Sales Consultant

Cellular Sales Verizon
07.2019 - Current

Execute sales strategies with ethical standards.

Improve store efficiency through consistent support of colleagues.

Provide exceptional service to achieve customer satisfaction through understanding customer needs in order to recommend relevant products and services.

Conduct follow-up communications for customers including technical inquiries as well as sales.

Maintain store cleanliness while managing purchase orders and inventory, daily. .

General Manager

Victra Premium Retailer
05.2014 - 02.2019
  • Small Business Representative
  • Coach/train peers
  • Generated and continually updated performance documentation.
  • Promote Business, schedule & follow up
  • Built strong customer relationships through effective communication.
  • Call backs, upgrade lists, customer complaints
  • Consistent top performer
  • Excels in customer service; Leader of high customer satisfaction scores
  • Daily inventory counts, receiving and processing purchase orders and transfers
  • Achieve set leadership standards while working alongside colleagues.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Traffic Control Supervisor

East Carolina University
10.2016 - 12.2018
  • Analyze traffic reports in order to assist patrol officers
  • Utilize Microsoft Excel daily to keep record of traffic reports and calendar events

Education

Criminal Justice

East Carolina University
Greenville, NC
12.2013

Skills

  • Excels in sales, customer service and works well in team setting
  • Proficient in computer skills, mathematical equations, and problem solving
  • Dedicated to efficiently completing all goals with integrity
  • Experienced in training and mentoring coworkers with continual assistance when needed

Timeline

Sales Consultant

Cellular Sales Verizon
07.2019 - Current

Traffic Control Supervisor

East Carolina University
10.2016 - 12.2018

General Manager

Victra Premium Retailer
05.2014 - 02.2019

Criminal Justice

East Carolina University
Katelyn Haynes