Katelyn Henneman
Johnson,NY
Summary
Detail oriented administrative professional with experience supporting high volume operations in both educational and hospitality settings. Skilled in multitasking, customer service, and maintaining confidential records while managing competing priorities. Proficient in strong communication, problem solving, and professionalism in fast paced, high pressure environments.
Overview
2
2
years of professional experience
Work History
Server
Fidanza Family Properties
Middletown, NY
10.2023 - Current
- Deliver high quality customer service in a fast paced, high volume restaurant environment
- Manage 5-10 tables simultaneously while maintaining accuracy, efficiency, and creating a positive dining experience
- Hold strong product knowledge to confidently recommend menu items based on a customers likes and dislikes.
- Maintain a clean and organized work environment in the front of house, and the back of house, in accordance with health standards.
- Collaborate with management staff to create specialty menu items and events that will bring in customers and revenue.
- Create a relationship with customers that brings them coming back and creates a positive dining experience and customer retention.
- Maintain professionalism and composure during high stress situations
- Demonstrate multitasking and time management skills in a high demand environment.
Keyboard Specialist
Middletown High School
Middletown, NY
02.2024 - 07.2025
- Served as Guidance Clerical for the 2022 Cohort at Middletown High School, where I was a point of contact for over 600 scholars, their families, staff members, community members, outside agencies and other school districts.
- Managed high volumes of phone calls on multiple phone lines, assisting each caller and routing them accordingly.
- Maintained a high volume of email correspondence.
- Scheduled meetings and conferences for counselors and administrators in the cohort.
- Handle sensitive situations of scholars with professionalism.
- Utilized the student information system to create reports, check grades and attendance of scholars, input behavior resolution forms, and update information such as a scholar's address or emergency contact.
- Greeted those who entered the cohort office warmly and provided the assistance they needed, or routed them to the person who could best assist.
- Worked in other cohort offices and in the main office when colleagues were absent to maintain an efficient work environment.
- Assisted my Discipline Clerical partner with roles outside of my specific title, such as processing Behavior Resolution Forms, requesting Superintendent Hearings, and creating correspondence to families of scholars regarding disciplinary consequences.
Education
High School Diploma -
Minisink Valley High School
Slate Hill, NY06-2022
Skills
- Strong work ethic
- Professional verbal and written communication
- Exceptional customer service
- Relationship building
- Multitasking in high volume environments
- Time management
- Task prioritization
- Attention to detail
- Emotional Intelligence
- Reliability and accountability
- Maintaining composure in high pressure situations
Timeline
Keyboard Specialist
Middletown High School
02.2024 - 07.2025
Server
Fidanza Family Properties
10.2023 - Current
High School Diploma -
Minisink Valley High School