Katelyn Hooppaw
Summary
Client success expert with broad experience in driving customer satisfaction and retention. Proven track record of fostering strong client relationships, resolving issues quickly, and ensuring client needs are met. Strong focus on team collaboration and delivering results through adaptability and strategic thinking. Skilled in client communication, problem-solving, and project management.
Overview
8
8
years of professional experience
Work History
Sales Account Manager
Kayo Conference Series
06.2024 - Current
- Surpassed quarterly contract goals by $105K, driving significant revenue growth.
- Developed a CRM reporting tool to track KPIs and align with company goals.
- Managed 40+ client relationships, enhancing satisfaction and retention through proactive engagement.
- Collaborated with marketing, project management, and content teams to deliver flagship events.
- Led post-event evaluations, using feedback to implement process improvements.
Custom Campaigns Manager
Symplicity Corporation
10.2020 - 06.2024
- Managed relationships with 50+ clients, providing tailored talent acquisition solutions.
- Partnered with clients to understand their hiring needs and deliver effective recruitment campaigns.
- Fostered long-term client relationships, contributing to high retention rates.
- Developed content to support client-driven initiatives and enhance platform user experience.
Experience Team Member
Lark on Main, The Scion Group
03.2020 - 10.2020
- Boosted property sales by implementing innovative marketing strategies and conducting comprehensive market analysis.
Sales Consultant
Umansky Subaru
08.2019 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Welcome Center Coordinator
Regent University
04.2017 - 06.2019
- Led a team of 20 employees, optimizing performance through tailored coaching and training.
- Enhanced campus visit experiences by coordinating and executing personalized tours for prospective students and their families.
- Built and maintained cross-departmental relationships with university leaders to support organizational initiatives.
Education
Master of Human Resources Management - Organizational Learning & Performance
Colorado State University
Fort Collins, CO01-2023
Bachelor of Arts - Communications
Regent University
Virginia Beach, VA01-2019
Skills
- Client Relationship Management
- Customer Retention & Satisfaction
- Cross-Functional Collaboration
- Problem-Solving & Process Optimization
- Data-Driven Performance Analysis
Timeline
Sales Account Manager
Kayo Conference Series
06.2024 - Current
Custom Campaigns Manager
Symplicity Corporation
10.2020 - 06.2024
Experience Team Member
Lark on Main, The Scion Group
03.2020 - 10.2020
Sales Consultant
Umansky Subaru
08.2019 - 01.2020
Welcome Center Coordinator
Regent University
04.2017 - 06.2019
Master of Human Resources Management - Organizational Learning & Performance
Colorado State University
Bachelor of Arts - Communications
Regent University
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