Summary
Overview
Work History
Skills
Timeline
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Katelyn Houser

Estherville,IA

Summary

Trustworthy Head Bartender with supervision and managerial experience. Creative, spunky and energetic. Offers attentive service to each customer and expertly leads bartenders. Versed in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills.

Overview

7
7
years of professional experience

Work History

Head Bartender

Mckeens
Spirit Lake, IA
05.2021 - Current
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Balanced daily registers and generated sales reports for management.

Bartender

Softtail Saloon
Superior, IA
04.2021 - 04.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.

Front Desk Agent

AmericInn Hotel & Suites
Okoboji, IA
08.2019 - 04.2020
  • Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
  • Analyzed financial data and prepared reports outlining findings and recommendations.
  • Prepared detailed audit workpapers for review by senior auditors.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Set up buffet area according to restaurant standards.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Housekeeping

Estherville Suites
Estherville, IA
03.2018 - 03.2019
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Maintained and organized cleaning supplies stock.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Skills

  • Safe alcohol service
  • Knowledge of spirits
  • Reconciling cash drawers
  • Suggestive Selling
  • Cash Handling
  • Team leadership abilities
  • Sharp memory
  • Sanitation
  • Team training and development
  • Salesmanship
  • Point of sale systems
  • Outstanding customer service

Timeline

Head Bartender

Mckeens
05.2021 - Current

Bartender

Softtail Saloon
04.2021 - 04.2022

Front Desk Agent

AmericInn Hotel & Suites
08.2019 - 04.2020

Housekeeping

Estherville Suites
03.2018 - 03.2019

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Katelyn Houser