Katelyn Ivens
Henderson,NV
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Ellis Island Casino Village Pub
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Teller
Valley Bank Of Nevada
01.2021 - 03.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Server/Cook's Assistant
Hideaway Lounge And Bar
04.2018 - 11.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Lead Teller Operations Specialist
JPMorgan Chase
08.2013 - 03.2018
- Enhanced customer satisfaction by efficiently handling and resolving banking inquiries and concerns.
- Optimized cash management processes resulting in improved accuracy and efficiency of teller transactions.
- Mentored junior tellers, fostering a supportive work environment that enhanced employee retention rates.
- Implemented fraud prevention measures to safeguard the bank''s assets and protect customer information.
- Managed high-volume cash transactions with precision, ensuring accurate daily account reconciliation.
- Maintained compliance with all federal and state regulations, minimizing potential risks and penalties for the bank.
- Conducted regular audits of teller drawers to ensure adherence to internal controls and reduce discrepancies in cash balances.
- Facilitated effective teamwork across departments by maintaining open lines of communication between staff members at all levels.
- Provided ongoing coaching support for new hires, enabling them to quickly acclimate to the job requirements while delivering outstanding customer experiences.
Education
Associate of Arts - Accounting
Golden West College
Huntington Beach, CAHigh School Diploma -
Pacifica High School
Garden Grove, CA06.2010
Skills
- Safe Food Handling
- Food Running
- Guest Engagement
- Hospitality Service Expertise
- Front-Of-House Display Creation
- Interpersonal Skills
- Memory Retention
- Multitasking Abilities
Timeline
Server
Ellis Island Casino Village Pub
09.2023 - Current
Teller
Valley Bank Of Nevada
01.2021 - 03.2023
Server/Cook's Assistant
Hideaway Lounge And Bar
04.2018 - 11.2019
Lead Teller Operations Specialist
JPMorgan Chase
08.2013 - 03.2018
Associate of Arts - Accounting
Golden West College
High School Diploma -
Pacifica High School
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