Katelyn Lee
Bradenton
Summary
Flexible and dedicated professional with a strong work ethic and exceptional interpersonal skills. Known for punctuality and a commitment to delivering outstanding customer service. Highly motivated to embrace new challenges and adept at multitasking and time management. Proven ability to work effectively both independently and as part of a team, ensuring positive customer experiences.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Manatee Memorial Hospital
Bradenton
02.2026 - Current
- Registered patients through face-to-face interviews to obtain demographic, insurance, and medical details.
- Greeted patients and verified insurance information, ensuring accurate registration and smooth patient flow.
- Processed patient admissions and coordinated necessary documentation efficiently.
- Resolved patient inquiries and concerns regarding services and billing promptly.
- Educated patients on financial responsibilities and available payment options.
- Collected co-pays and other payments from patients at time of service.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Maintained patient confidentiality in compliance with HIPAA regulations.
Head Hostess
Ruths Chris
Sarasota
09.2025 - 01.2026
- Optimized guest flow by managing reservations and seating arrangements.
- Trained junior host staff on customer service standards, enhancing service quality.
- Greeted guests warmly, providing menu information upon arrival to enhance the experience.
- Maintained cleanliness and organization of host stand area to ensure a welcoming environment.
- Assisted in special event planning, contributing to memorable dining experiences.
- Supervised hostesses, ensuring timely completion of all duties and responsibilities.
- Monitored guest needs throughout stays, addressing issues or concerns promptly.
Server
Hooters
Bradenton
12.2024 - 08.2025
- Delivered friendly, efficient service to enhance guest experience in fast-paced environment.
- Processed customer orders with attention to detail for accurate kitchen submissions.
- Collaborated with kitchen staff to manage food delivery times effectively.
- Resolved customer inquiries promptly to maintain satisfaction and loyalty.
- Handled cash transactions and processed payments with a point-of-sale system.
Hostess
Taverna Toscana
Bradenton
03.2024 - 12.2024
- Greeted and seated guests promptly to enhance their dining experience.
- Managed waiting list efficiently, optimizing seating to minimize guest wait times.
- Maintained cleanliness and organization of dining area to provide a welcoming atmosphere.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted servers in bussing tables during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Head Hostess
River Strand Golf and Country Club
Bradenton
12.2022 - 02.2024
- Managed reservations and seating arrangements for dining and event areas efficiently.
- Trained new host staff on customer service standards and operational procedures, enhancing team readiness and guest satisfaction.
- Greeted guests warmly at country club entrance, fostering a welcoming atmosphere that encouraged repeat visits.
- Communicated guest needs to management, enhancing service delivery.
- Monitored seated guests and available seating with computer-based and mobile software, ensuring optimal seating efficiency and guest flow.
Education
Associate Degree in Nursing - Nursing
Galen College of Nursing
Sarasota, FL09-2027
High School Diploma -
Braden River High School
Bradenton, FL05-2024
Skills
- Customer service
- Regulatory compliance
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Relationship building
- Approachable demeanor
Timeline
Patient Access Representative
Manatee Memorial Hospital
02.2026 - Current
Head Hostess
Ruths Chris
09.2025 - 01.2026
Server
Hooters
12.2024 - 08.2025
Hostess
Taverna Toscana
03.2024 - 12.2024
Head Hostess
River Strand Golf and Country Club
12.2022 - 02.2024
Associate Degree in Nursing - Nursing
Galen College of Nursing
High School Diploma -
Braden River High School