Katelyn Leep
Huntington,WV
Summary
Dynamic professional with a proven track record at Salty Dog Cafe, adept in handling high-stress situations and providing exceptional customer service. Skilled in office administration and fostering customer relationships, demonstrated through effective conflict resolution and maintaining detailed records. Excelled in multitasking and teamwork, ensuring efficient workflow and positive customer experiences.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Salty Dog Cafe
07.2020 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Receptionist
Blevins Law
03.2019 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
Conduent
03.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Huntington High School
Huntington, WV05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Office Administration
- Typing Speed
- Security understanding
- Meeting Coordination
Timeline
Server/Bartender
Salty Dog Cafe
07.2020 - 05.2024
Receptionist
Blevins Law
03.2019 - 07.2020
Customer Service Representative
Conduent
03.2018 - 07.2020
Huntington High School
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