Katelyn Lewis
Heber
Summary
Dynamic General Manager with a proven track record at The Corndog Company, driving year-over-year growth through exceptional customer relationship management and staff development. Skilled in sales and problem resolution, building employee loyalty and enhance customer experiences, ensuring operational excellence and compliance in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
General Manager
The Corndog Company
05.2021 - 07.2024
- Helped generated year-over-year business growth in a small market.
- Oversaw all day-to-day operations, including scheduling, inventory, staff supervision, and ensuring compliance with health and safety regulations.
- Effectively built employee loyalty by mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Prepared food items before and during service, stocking all necessary ingredients and supplies.
- Acts as the "face" of the company, greeting customers, explaining menu items, taking orders (using a POS system), handling payments, and resolving customer concerns.
- Focuses on providing a positive customer experience, answering questions, managing the flow of the line, and ensuring customer satisfaction.
Customer Service Manager
Soldier Hollow
11.2021 - 03.2023
- Provide a professional and knowledgeable welcome to all guests, answering questions about the facility, programs, and events.
- Serve as a point of contact for guests, handling phone calls and other communications, and addressing inquiries and complaints promptly and professionally.
- Check in guests, verify their information, process reservations, issue tickets, and ensure all waivers are signed.
- Effectively explain and enforce safety rules for the tubing hill, and provide clear instruction to participants of all ages.
Education
No Degree - Concurrent Enrollment
Utah Valley University
Orem, UTBachelor of Science - Exercise Science
Southern Utah University
Cedar City, UT05-2029
Skills
- Sales expertise
- Motivation
- Customer relationship management
- Problem resolution
- Supervision and training
- Staff development
- Efficient multi-tasker
Timeline
Customer Service Manager
Soldier Hollow
11.2021 - 03.2023
General Manager
The Corndog Company
05.2021 - 07.2024
No Degree - Concurrent Enrollment
Utah Valley University
Bachelor of Science - Exercise Science
Southern Utah University