Katelyn Lugo
Valrico,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chick-fil-A
02.2023 - Current
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
Birthday Party Host
Ice Sports Forum
04.2021 - Current
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Decorated and set tables in accordance with party themes and age groups.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
Education
Bachelor of Science - Nursing
University of South Florida
Tampa, FL05-2028
High School Diploma -
Bloomingdale Senior High School
Valrico, FL05-2024
Skills
- Cleanliness
- Phone etiquette
- Team collaboration
- Training and mentoring
- Active listening
- Critical thinking
- Customer service
- Customer assistance
Certification
- ServSafe Manager Certification - National Restaurant Association.
Timeline
FOH Team Member
Chick-fil-A
02.2023 - Current
Birthday Party Host
Ice Sports Forum
04.2021 - Current
Bachelor of Science - Nursing
University of South Florida
High School Diploma -
Bloomingdale Senior High School
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
James CarawayJames Caraway
Senior Project Manager at Titan TechnologiesSenior Project Manager at Titan Technologies