Gracie Snider
Etowah,TN
Summary
Dedicated team member with a strong focus on customer satisfaction, cleanliness, and complaint resolution. Proven ability to train new staff and enhance operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
Chick-fil-A Keith Street
Cleveland, TN
05.2022 - Current
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assisted team in maintaining cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with team members to efficiently manage order flow during peak hours, improving service time.
- Trained new employees on operational procedures and customer service standards, fostering a collaborative work environment.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to service excellence.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
Restaurant Team Member
Pensacola Christian College Inc. (Chick-fil-A)
Pensacola, FL
08.2023 - 12.2025
- Operated cooking equipment and maintained food safety standards, contributing to operational efficiency.
- Trained new team members on procedures and best practices, fostering a collaborative work environment.
- Resolved customer complaints promptly, improving overall dining experience and brand loyalty.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
Janitorial Worker
Shenandoah Baptist Church
Cleveland, TN
05.2022 - 07.2023
- Maintained cleanliness and sanitation standards throughout church facilities.
- Assisted in setting up facilities for events, ensuring readiness and cleanliness for gatherings.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
Education
History
Pensacola Christian College
Pensacola, FL05-2027
Skills
- Order taking
- Cleanliness
- Team collaboration
- Greeting guests
- Professional appearance
- Complaint handling
- Training and mentoring
- Task prioritization
- Health code compliance
- Attention to detail
- Multitasking
Certification
Working towards getting ServSafe certified
Timeline
Restaurant Team Member
Pensacola Christian College Inc. (Chick-fil-A)
08.2023 - 12.2025
FOH Team Member
Chick-fil-A Keith Street
05.2022 - Current
Janitorial Worker
Shenandoah Baptist Church
05.2022 - 07.2023
History
Pensacola Christian College