Katelyn Lunsford
Jackson,MO
Summary
Driven professional with a strong background in customer service and teamwork, demonstrated at Miranda’s and in healthcare settings. Excelled in enhancing customer engagement and patient care through effective problem-solving and time management. Skilled in financial transactions and maintaining sterile environments, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associates
Miranda’s
01.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
CNA
Missouri Veterans Home
02.2023 - 12.2023
- Communicated effectively with healthcare team to coordinate patient care plans.
- Employed infection control protocols to maintain sterile environment.
- Operated electronic health records system to update patient information accurately.
- Supported mobility exercises to enhance patient physical well-being.
Dietary Cook
Jackson Manor
08.2022 - 08.2023
- Ensured consistent flavor profiles across dishes by carefully measuring ingredients according to established recipes.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Ensured timely meal service by coordinating cooking schedules and prioritizing tasks based on patient needs.
Education
High School Diploma -
Delta R5
Delta MOSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
CNA
Timeline
Sales Associates
Miranda’s
01.2024 - 09.2024
CNA
Missouri Veterans Home
02.2023 - 12.2023
Dietary Cook
Jackson Manor
08.2022 - 08.2023
High School Diploma -
Delta R5
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