Katelyn Malwitz
Sioux Falls,SD
Summary
Proven leader and adept problem-solver, I significantly enhanced customer satisfaction and team efficiency at Hy-Vee. Expert in employee scheduling and fostering team leadership, I ensured optimal operations while maintaining a positive work environment. My strategic approach to conflict resolution and time management consistently exceeded performance goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Hy-Vee
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Washington High School
Sioux FallsSkills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Hy-Vee
08.2020 - Current
High School Diploma -
Washington High School
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