Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelyn Manetta

Woodbridge,VA

Summary

Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Prince William County Public Schools
01.2022 - Current
  • Organizing and scheduling appointments, meetings, and events
  • Assisting in the preparation of reports
  • Answering and directing phone calls
  • Planning meetings and taking detailed minutes
  • Developing and maintaining a filing system
  • Producing and distributing correspondence
  • Provide information by answering questions and requests
  • Handle multiple projects
  • Carry out administrative duties such as typing, copying, binding, scanning, etc
  • Cover the front desk when required
  • Handle sensitive information in a confidential manner
  • Communicates orally and in writing with school employees, students, parents, and the public

Dispatcher

Prince William County Public Schools
10.2016 - 12.2021
  • Provide customer service to all Prince William County stakeholders
  • Keep in constant contact with drivers via two-way radio, documenting transmissions
  • Function a multi-line phone system including a voicemail box
  • Maintain accurate logs consisting of employee leave records, coverage, as well as changes due to last minute circumstances
  • Organize and plan for a seamless transition for daily changes and unexpected challenges
  • Taking appropriate action and assisting with issues, to include notifying personnel of incidents, accidents, road closures, and rerouting due to traffic
  • Communicate daily with school administrators, police, fire department and rescue
  • Keep track of schedules and calendars of schools outside of the district but serviced by Prince William bus drivers and attendants
  • Work side by side with outside vendors to service Prince William students going beyond the county limits
  • Communicate with surrounding dispatchers, front office personnel, route managers and area coordinators for coverage and assistance
  • Prepare for upcoming school years, 2-hour delays, planned and unplanned early releases, as well as the day to day absenteeism
  • Navigate Versatrans for information regarding employees, students, bus routes, bus maintenance locations, vehicles accommodations, and building addresses
  • Utilize Synovia to track buses live location and history of a bus
  • Locate surrounding buses, bus lots and school grounds

Retail Sales Associate

Ross Dress for Less
02.2016 - 03.2017
  • Provide customer service to store patrons and corporate offices
  • Organized and maintained store appearance to include the back office
  • Operated registers and followed cash handling procedures
  • Completed daily deposits
  • Managed all returns from customers to include exchanging items and money back returns
  • Pieced together displays to include organized racks and shelves
  • Function a multiline phone system as well as an intercom system

Cashier/ Manager

Burger King
06.2013 - 02.2016
  • Communicate with fellow employees, management, and surrounding sister stores
  • Oversaw customer orders to include preparing and serving the customers
  • Completed daily deposits
  • Oversaw inventory and purchases
  • Managed a team of employees (15)
  • Operated registers and followed cash handling procedures
  • Create and managed employees’ schedules and time off
  • Kept up on cleanliness and appearance of the building
  • Operated order system and drive thru devices

Education

High School -

Potomac Senior High School
Dumfries, Virginia
06.2015

High School - Cosmetology Program

Woodbridge High School
06.2015

Skills

  • Multi-Line Phone System
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Documentation and Recordkeeping
  • Scheduling and calendar management
  • Dedicated Team Player
  • Deadline-oriented
  • Prioritization
  • Resourceful
  • Attendance record management

Timeline

Administrative Assistant

Prince William County Public Schools
01.2022 - Current

Dispatcher

Prince William County Public Schools
10.2016 - 12.2021

Retail Sales Associate

Ross Dress for Less
02.2016 - 03.2017

Cashier/ Manager

Burger King
06.2013 - 02.2016

High School - Cosmetology Program

Woodbridge High School

High School -

Potomac Senior High School

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Katelyn Manetta