Summary
Overview
Work History
Education
Skills
References
Timeline
Volunteer

Katelyn Mitchell

Phoenix,AZ

Summary

Ambitious results driven retail manager and outstanding performer with 15 years experience in sales and retail industry. Proven success in leadership, operational excellence, improving customer satisfaction, and saving costs while maximizing profits. Professional, respectful, and clear communicator focused on enhancing team work and collaboratively addressing challenges with logical approaches. Recognized for inspiring management team members to excel and encouraging leadership culture.

Overview

11
11
years of professional experience

Work History

Store Manager

Buckle Inc
10.2018 - 01.2023
  • Recruited, interviewed, and hired over 100 employees bringing dynamic sales expertise to growing business.
  • Coordinated weekly leadership workshops to educate team members on best practices for optimizing productivity and improve areas of importance.
  • Attracted new clientele and developed customer relationships through company guest loyalty program and hosting VIP promotional events.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Devised processes to boost long-term business success and increase profit levels.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Store Manager

Buckle Inc
11.2017 - 10.2018
  • Recruited, interviewed, and hired over 100 employees bringing dynamic sales expertise to growing business.
  • Coordinated weekly leadership workshops to educate team members on best practices for optimizing productivity and improve areas of importance.
  • Attracted new clientele and developed customer relationships through company guest loyalty program and hosting VIP promotional events.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Analyzed and interpreted store trends to facilitate planning.

Assistant Store Manager

Buckle Inc
06.2011 - 09.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Education

Bachelor of Science - Exercise Physiology

Mast@Fiu
Miami, FL
04.2007

Skills

  • Business Development and Planning
  • Scheduling and Payroll
  • Coaching and Mentoring
  • Networking and Recruiting
  • Merchandising
  • Microsoft Excel
  • Customer Service
  • Order Supplies
  • Goals and Performance
  • Product and Service Sales
  • Inventory Management
  • Accurate Cash Handling
  • Microsoft Windows
  • Maximizing Profitability
  • Team Leadership
  • Financial Management
  • Financial Forecasting
  • Staff Training
  • Microsoft Outlook
  • Sales Expertise
  • Cost Management
  • Employee Motivation
  • Manage Budgets
  • Microsoft Office
  • Staff Management

References

Steve Avalos: 208-948-0316

Tonya Robinson: 406-544-2901

Greg Critterdon: 303-921-5497

Carrie Kidder Brown: 720-217-2067

Timeline

Store Manager

Buckle Inc
10.2018 - 01.2023

Store Manager

Buckle Inc
11.2017 - 10.2018

Assistant Store Manager

Buckle Inc
06.2011 - 09.2017

Bachelor of Science - Exercise Physiology

Mast@Fiu

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Katelyn Mitchell