Katelyn Moody
Knoxville,Tennessee
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical writing abilities, clear communication and customer service training, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Zerorez
Jacksonville , FL
05.2023 - Current
- First contact point for customers with questions or concerns
- Monitor customer feedback and report it to management
- Manage incoming calls and customer service inquiries
- Identify and assess customer needs to achieve satisfaction
Shift Lead and Hiring Manager
Crumbl Cookies
Jacksonville, FL
08.2021 - 08.2023
- Provided guidance and support to newly hired employees throughout their first year of employment and oversaw the onboarding and hiring of 30+ employees
- Charged with providing direct supervision and ensuring everything runs smoothly during store operating hours
- Coordinating product management with third-party vendors
- Other responsibilities included supply management, enforcing food safety codes, and customer complaint escalations
Education
Bachelor of Arts - English
The University of Tennessee - Knoxville
Knoxville, TN05-2026
High School Diploma -
Bartram Trail High School
Saint Johns, FL05-2023
Skills
- Complaint Resolution
- Problem-Solving
- Interpersonal Relations
- Clear Communication
Accomplishments
- President of the National English Honor Society
Affiliations
- Peer mentor and academic tutor
- Fundraising for non-profit organizations
- Creative Writing editor and student support staff
Timeline
Customer Service Representative
Zerorez
05.2023 - Current
Shift Lead and Hiring Manager
Crumbl Cookies
08.2021 - 08.2023
Bachelor of Arts - English
The University of Tennessee - Knoxville
High School Diploma -
Bartram Trail High School
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