Katelyn Moore
Marysville,IN
Summary
I am an experienced certified senior pharmacy technician, knowledgeable in many facets of pharmacy operations, eager to bring talent and expertise to your pharmacy school program! Successful in quickly acclimating to new environments and making the best of any situation thrown my way, I can not wait to see what is in store for the next four years ahead of me. I am a team-oriented person, and look forward to joining your class of 2025 PharmD students and meeting my classmates!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
10.2021 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Implemented improvements to pharmacy organization system.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Coordinated verification and filling of more than 400 daily prescriptions in a high-volume community pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Improved patient satisfaction scores by delivering exceptional customer service and compassion in a fast-paced, high-volume pharmacy setting.
ClickList Clerk
Kroger
09.2019 - 10.2021
- Improved overall store performance with diligent inventory management and accurate product placement.
- Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
- Enhanced customer satisfaction by efficiently fulfilling online orders and ensuring product quality.
- Maintained up-to-date knowledge of store promotions, product offerings, and store layout to better assist customers when needed during ordering process or at pickup time.
- Fostered safe working environment by adhering to safety guidelines during order picking and packing processes.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Boosted efficiency of order fulfillment process with timely preparation of orders according to customers specified pick-up times.
- Ensured smooth operation of ClickList department through careful scheduling, training, and oversight of team members.
- Contributed to positive work culture by actively participating in team building activities and supporting fellow ClickList Clerks.
- Strengthened store reputation with consistently high-quality service, meeting or exceeding all deadlines for order fulfillment.
- Enhanced departmental performance through consistent compliance with company policies, procedures, and best practices in all aspects of ClickList Clerk role.
- Kept work areas neat, clean and free from debris.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
Education
Bachelor of Science - Biology
Indiana University Southeast
New Albany12.2024
High School Diploma -
Charlestown High School
Charlestown Indiana06.2022
Associates of General Studies - General Studies
Ivy Tech Community College
Sellersburg, IN05.2022
Skills
- Customer Service
- Compassion and Empathy
- Knowledge of medical terms
- Immunization Administration
- Problem-solving skills
- Insurance Billing
- Insurance Verification
- Medication Dispensing
- Pharmaceutical Calculations
- HIPAA Compliance
- Workflow Optimization
- Team Collaboration
- Drug Classification Knowledge
- Staff Development
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Certified
- CPR Certified
Timeline
Senior Certified Pharmacy Technician
Walgreens
10.2021 - Current
ClickList Clerk
Kroger
09.2019 - 10.2021
Bachelor of Science - Biology
Indiana University Southeast
High School Diploma -
Charlestown High School
Associates of General Studies - General Studies
Ivy Tech Community College
- CPhT - Certified Pharmacy Technician
- Immunization Certified
- CPR Certified
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