Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Katelyn Muralles

New Haven

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workloads.

Overview

3
3
years of professional experience

Work History

To-Go Server

Jroo's
03.2024 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.

Retail Sales Associate

American Eagle Outfitters, Inc
09.2023 - 08.2024
  • Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
  • Greeted customers upon entering the store and assisted.
  • Stocked shelves with merchandise according to company standards.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.

Restaurant Server

Il Capriccio
02.2023 - 08.2023
  • Recorded orders accurately into the Point of Sale system.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
  • Checked back with guests immediately to ensure satisfaction with food and service.
  • Provided exceptional service to a high volume of daily customers.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Restaurant Hostess

Il Capriccio
09.2022 - 08.2023
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.

Restaurant Busser

Kiki Bar and Resturant
05.2022 - 07.2022
  • Reset tables promptly with clean silverware, napkins, and condiments.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays, and delivering food items to the table.
  • Maintained cleanliness of workstation throughout shift; wiped down counters, tables, and chairs.

Education

Radiology

Gateway Community College
New Haven, CT
05-2027

James Hillhouse High School
New Haven, CT
06-2024

Skills

  • Customer Service
  • Money Handling
  • POS System Operation
  • Organization and Time Management
  • High-Volume Dining
  • Effective Customer Upselling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

To-Go Server

Jroo's
03.2024 - Current

Retail Sales Associate

American Eagle Outfitters, Inc
09.2023 - 08.2024

Restaurant Server

Il Capriccio
02.2023 - 08.2023

Restaurant Hostess

Il Capriccio
09.2022 - 08.2023

Restaurant Busser

Kiki Bar and Resturant
05.2022 - 07.2022

Radiology

Gateway Community College

James Hillhouse High School

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Katelyn Muralles