Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Perman

Indianapolis,IN

Summary

Results-driven Director of Operations known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Operations

Chick fli a
Greenwood, IN
08.2021 - Current
  • Directed store operations to enhance business growth and efficiency.
  • Scheduled staff shifts to optimize coverage and performance.
  • Trained employees on best practices to improve service quality.
  • Expertly navigated high-stress situations, maintaining professionalism while resolving conflicts.

Shift Leader

Starbucks
Indianapolis, IN
06.2015 - 07.2021
  • Delivered exceptional customer service while maintaining a positive attitude during shifts.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Ensured staff training on all job duties for operational excellence.
  • Upheld compliance requirements and company standards in daily operations.

Education

High School Diploma -

Whiteland Community High School
Whiteland, IN
05-2009

Skills

Operational efficiency and regulatory compliance

  • Customer service excellence
  • Inventory management and employee scheduling
  • Performance reviews and delegation
  • Effective communication
  • Goal setting
  • Business growth initiatives

Certification

  • ServSafe

Timeline

Director of Operations

Chick fli a
08.2021 - Current

Shift Leader

Starbucks
06.2015 - 07.2021

High School Diploma -

Whiteland Community High School

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