Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Perry

St. George

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Best Western Plus Hotel. Proven ability to enhance guest engagement and satisfaction through efficient service and cash handling expertise. Recognized for fostering a welcoming environment and resolving customer issues swiftly, ensuring memorable experiences.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Best Western Plus Hotel
07.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Laundry Attendant

Best Western Plus Hotel
07.2021 - Current
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Examined dried clothes to identify stains, tears and issues.
  • Increased linen longevity with proper handling, folding, and storage procedures.
  • Maintained safety practices at all times to protect personnel and laundry loads.

Server

Pizza Factory Pineview
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maximized table turnover rate by managing reservations and seating arrangements.

Breakfast Attendant

Best Western Plus Hotel
02.2021 - 07.2021
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Proactively sought feedback from guests regarding their experience, using it constructively to improve future service.

Education

Bachelor of Science - Biology

Utah Valley University
Orem, UT
05-2028

High School Diploma -

Crimson Cliffs Highschool
St. George, UT
05-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Service prioritization

Timeline

Server

Pizza Factory Pineview
02.2023 - Current

Front Desk Receptionist

Best Western Plus Hotel
07.2021 - Current

Laundry Attendant

Best Western Plus Hotel
07.2021 - Current

Breakfast Attendant

Best Western Plus Hotel
02.2021 - 07.2021

Bachelor of Science - Biology

Utah Valley University

High School Diploma -

Crimson Cliffs Highschool

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Katelyn Perry