KATELYN PIETRZYK
Elma,NY
Summary
Dedicated healthcare provider with extensive experience in direct and indirect patient care in acute care settings. Proficient in assisting licensed professionals in delivering compassionate, high-quality healthcare. Strong background in patient support, emergency response, regulatory compliance, and clinical procedures. Adept at fostering a safe and comfortable environment for patients while ensuring adherence to healthcare policies and protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Helpdesk Representative
Pharmacy Benefit Dimensions
11.2023 - Current
- Handle member inquiries related to pharmacy benefits, ensuring regulatory compliance and privacy protection
- Process claims, troubleshoot issues, and provide customer service in a high-volume setting
- Maintain detailed documentation while adhering to HIPAA guidelines
Emergency Room Technician
Erie County Medical Center
07.2018 - 11.2023
- Company Overview: Level 1 Trauma Center
- Provided direct patient care support in a Level 1 Trauma Center, ensuring compliance with healthcare regulations
- Assisted in emergency procedures, patient transport, and equipment maintenance
- Trained in trauma response, hazardous materials (HAZMAT), and served as a new hire preceptor
- Ensured proper documentation of patient care while upholding confidentiality and safety standards
- Level 1 Trauma Center
Pharmacy Technician
Wegmans
10.2016 - 07.2018
- Processed prescription orders, resolved insurance claims, and ensured medication safety compliance
- Conducted inventory management, adhering to strict pharmaceutical safety protocols
- Served as Buffalo division CPR instructor, providing emergency response training to staff
Emergency Medical Technician (EMT-B)
Rural Metro (AMR)
10.2012 - 06.2015
- Responded to emergency situations, assessed patient conditions, and provided critical care interventions
- Operated ambulances in compliance with emergency medical response regulations
- Maintained detailed incident reports while ensuring confidentiality and regulatory adherence
Education
Nursing Studies - Nursing degree requirements, Pharmacology
Trocaire College
General Studies - English, Psychology, Nutrition, Anatomy & Physiology
Erie Community College
Skills
- Regulatory Compliance
- Workplace & Employee Safety
- Risk Assessment & Incident Response
- Emergency Medical & Trauma Care
- Training & Development
- Policy Implementation
- Team Leadership & Communication
Certification
- Previous NYS Emergency Medical Technician (EMT-B)
- CPR/BLS Certified (Past)
- CEVO (Coaching the Emergency Vehicle Operator) Certified
- HAZMAT Training
- Trauma & Emergency Response Training
Volunteer Experience
- Firefighter & CFR, North Bailey Fire Company
- Firefighter & EMT-B, Eggertsville Hose Company
Timeline
Pharmacy Helpdesk Representative
Pharmacy Benefit Dimensions
11.2023 - Current
Emergency Room Technician
Erie County Medical Center
07.2018 - 11.2023
Pharmacy Technician
Wegmans
10.2016 - 07.2018
Emergency Medical Technician (EMT-B)
Rural Metro (AMR)
10.2012 - 06.2015
Nursing Studies - Nursing degree requirements, Pharmacology
Trocaire College
General Studies - English, Psychology, Nutrition, Anatomy & Physiology
Erie Community College
Similar Profiles
Justin YeeJustin Yee
Clinical Account Manager at MedOne Pharmacy Benefit SolutionsClinical Account Manager at MedOne Pharmacy Benefit Solutions
Hannah FosterHannah Foster
Senior Member Advocate at MedOne Pharmacy Benefit SolutionsSenior Member Advocate at MedOne Pharmacy Benefit Solutions
Alexi MendozaAlexi Mendoza
Certified Pharmacy Technician IV at St. Luke's Pharmacy Benefit ManagerCertified Pharmacy Technician IV at St. Luke's Pharmacy Benefit Manager