Proven to excel in high-pressure environments, I leveraged my multitasking abilities and exceptional customer service skills at Outback Steakhouse and Oyster Bar to enhance guest satisfaction significantly. Adept at cash handling and maintaining cleanliness, my leadership in team collaboration and guest relations management consistently improved service quality and efficiency.
Overview
10
10
years of professional experience
Work History
Server
Outback Steakhouse and Oyster Bar
03.2023 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Daycare Assistant
Karen's Daycare
08.2020 - 01.2022
I would watch the children and cook for them while they attended daycare.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
Provided lunchtime assistance to monitor children, assist with eating and serve food.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Taught children to organize toys, wash hands, and share by leading by example.
Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Server/Bartender
Drafts Sports Bar & Grill
09.2014 - 09.2019
Took orders from people got their food and drinks.