Summary
Overview
Work History
Education
Skills
Timeline
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Katelyn Sampson

Evans,WV

Summary

Dynamic and results-driven professional with extensive experience in store operations at Dollar General. Proven track record in enhancing customer service and team performance through effective task delegation and safety enforcement. Skilled in cash handling and daily reporting, consistently achieving productivity targets while fostering a collaborative work environment. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Key Holder Supervisor

Dollar General Store
04.2025 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Closing and Opening store to make sure its ready for the morning customers and rest of the day.

Crew Member

Sheetz
04.2024 - 03.2025
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Sandwich Artist

Subway
01.2021 - 05.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Increased speed of service through effective multitasking and time management skills.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.

Education

Graduate Certificate - Phlebotomy Technician

US.Career Institute
80525
12-2025

High School Diploma -

Ripley High School
Ripley, WV
05-2022

Skills

  • Store operations
  • Workplace safety
  • Customer service management
  • Cash handling
  • Cash handling accuracy
  • Daily reporting
  • Team building
  • Safety enforcement
  • Store maintenance
  • Task delegation
  • Bank deposits
  • Alarm systems
  • Promotional strategies
  • Customer service

Timeline

Key Holder Supervisor

Dollar General Store
04.2025 - Current

Crew Member

Sheetz
04.2024 - 03.2025

Sandwich Artist

Subway
01.2021 - 05.2022

Graduate Certificate - Phlebotomy Technician

US.Career Institute

High School Diploma -

Ripley High School

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