Katelyn Shockley
Sioux Falls,SD
Summary
Dynamic Customer Service Manager with a proven track record at Buckeye Corrugated, excelling in problem-solving and team leadership. Expert in training and mentoring, I significantly reduced customer complaints through proactive solutions. Adept in Microsoft Excel, I foster a collaborative environment that enhances customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Buckeye Corrugated
Sioux Falls, SD
02.2018 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Sales Associate
Massage Envy
Sioux Falls, SD
11.2015 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Roosevelt High School
Sioux Falls, SD05.2011
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Training and mentoring
- Excellent time management skills
- Team building and leadership
- Schedule management
Timeline
Customer Service Manager
Buckeye Corrugated
02.2018 - Current
Sales Associate
Massage Envy
11.2015 - 02.2018
Roosevelt High School