Katelyn Skinner
Hiram,GA
Summary
Detail oriented professional with extensive experience in medical billing and pharmacy operations. Proven ability to optimize workflow, resolve discrepancies, and maintain meticulous records. Committed to delivering exceptional service and fostering a collaborative team environment.
Overview
17
17
years of professional experience
Work History
Medical Billing Assistant
Waterford Medical Billing
Douglasville, GA
04.2023 - Current
- Processed medical claims using billing software to ensure timely reimbursement.
- Assured accurate charge capture by working closely with clinical staff to verify services provided before submitting claims.
- Verified patient insurance information to determine eligibility for accuracy and completeness before submission.
- Processed medical claims efficiently using advanced billing software.
- Ensured accuracy of patient information and billing codes for compliance.
- Resolved billing discrepancies by communicating with healthcare providers and patients.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
Pharmacy Operations Manager
Walgreens Pharmacy
Dallas, GA
05.2021 - 12.2021
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Oversaw daily pharmacy operations to ensure compliance with regulations and company policies.
- Managed inventory levels, optimizing stock management and reducing waste in medication supply chain.
- Trained and mentored pharmacy staff on best practices for patient care and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within the pharmacy team.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Dallas, GA
02.2009 - 05.2021
- Supervised daily pharmacy operations, ensuring compliance with state and federal regulations.
- Trained and mentored junior pharmacy technicians on medication dispensing procedures.
- Implemented process improvements that enhanced workflow efficiency and accuracy in prescriptions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Answered patients' questions and troubleshot prescription issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
Education
Some College (No Degree) -
Georgia Highlands College
Rome, GASkills
- Customer service
- Computer skills
- Knowledgeable in Microsoft Word and Microsoft Excel
- Positive Attitude
- Time management
- Strong problem solver
- Meticulous attention to detail
- Data entry
- Dedicated team player
- File organization and maintenance
- Documentation and recordkeeping
- Medical terminology
Timeline
Medical Billing Assistant
Waterford Medical Billing
04.2023 - Current
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - 12.2021
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2009 - 05.2021
Some College (No Degree) -
Georgia Highlands College