Issa Rolfe-Mann
Vassalboro,ME
Summary
Detail-oriented Medical Billing Assistant with expertise in ICD-10 coding and HIPAA compliance at AllMed Staffing of New England. Proven track record in maximizing reimbursement opportunities and enhancing claim submission accuracy. Strong communicator and collaborative team player, dedicated to improving patient billing processes and resolving discrepancies efficiently. Gained certification for PSS.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Medical Billing Assistant
AllMed Staffing of NewEngland
- Processed medical claims with attention to detail, ensuring accuracy and compliance with regulations.
- Assisted in verifying patient insurance coverage to facilitate timely billing procedures.
- Collaborated with healthcare providers to resolve discrepancies in billing documentation.
- Utilized billing software to input and track claim submissions efficiently.
- Maintained organized records of patient accounts and payment histories for reference.
- Supported audits by preparing necessary documentation and responding to queries promptly.
- Identified errors in claims, implementing corrective actions to improve submission success rates.
- Contributed to a well-organized office environment through meticulous record-keeping and file management practices.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
Patient Access Representative
Maine General Medical Center
Waterville ME
11.2020 - 01.2025
- Assisted patients with registration processes and insurance verification.
- Coordinated patient scheduling and appointment confirmations to enhance access to care.
- Provided information on services available, addressing patient inquiries effectively.
- Maintained accurate and up-to-date patient records in electronic health systems.
- Collaborated with clinical staff to streamline patient flow and reduce wait times.
- Educated patients on necessary documentation required for visits and procedures.
- Resolved billing discrepancies, ensuring clarity in financial responsibilities for patients.
- Supported training of new staff members in operational procedures and systems usage.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Dietary Aide
Bonney Staffing
Ellsworth, ME
04.2020 - 11.2020
- Assisted in meal preparation and service, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of food service areas to promote safety standards.
- Supported dietary staff in inventory management, including tracking supplies and placing orders.
- Collaborated with kitchen team to create appealing meals that meet resident preferences.
- Monitored food temperatures and storage conditions to ensure compliance with health regulations.
- Engaged with residents to address dietary needs and preferences effectively.
- Participated in training sessions for new staff on food safety practices and procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
Sales Associate
Goodwill NNE
Ellsworth, ME
01.2017 - 04.2020
- Assisted customers in locating merchandise and understanding product features
- Maintained organized sales floor, ensuring cleanliness and proper inventory display
- Operated point-of-sale system to process transactions accurately and efficiently
- Collaborated with team members to achieve daily sales targets and goals
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Participated in training sessions to enhance product knowledge and sales techniques
- Stocked shelves and replenished inventory to meet customer demand consistently
- Supported promotional activities by setting up displays and signage effectively
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Healthcare Management
South University Savannah
GA06.2017
Skills
ICD-10 proficiency
CPT knowledge
HIPAA compliance
Claim submission
Insurance verification
Denial management
Patient billing
Medical coding expertise
Payment posting
Teamwork and collaboration
Customer service
Billing and collection procedures
Multitasking and organization
Claims review
Insurance claims processing
Critical thinking
Verbal and written communication
ICD-10 coding
Claims processing
Patient account analysis
Data entry
Medical terminology
Electronic health record software
Work prioritization
Certification
PSS certified
Timeline
Patient Access Representative
Maine General Medical Center
11.2020 - 01.2025
Dietary Aide
Bonney Staffing
04.2020 - 11.2020
Sales Associate
Goodwill NNE
01.2017 - 04.2020
Medical Billing Assistant
AllMed Staffing of NewEngland
Bachelor of Science - Healthcare Management
South University Savannah