Mikeal Lopez
Lubbock,TX
Summary
Medical billing professional with comprehensive background in processing claims and managing patient accounts. Proven ability to navigate complex billing systems and resolve discrepancies promptly. Known for strong team collaboration and adaptability to changing requirements, ensuring seamless operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Billing Assistant
Lubbock Cooper Health Center
Lubbock, TX
03.2023 - Current
- Achieved CPC Certification (Oct 2025), applying expert knowledge of ICD-10, CPT, and HCPCS coding to ensure revenue integrity.
- Manage the full billing cycle, including claim submission, payment posting, and resolving insurance denials to reduce days in A/R.
- Serve as a bridge between clinical staff and the billing department to ensure documentation supports the level of service billed.
Receptionist
Lubbock Cooper Health Center
Lubbock, TX
10.2021 - 03.2023
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Assisted with patient inquiries, providing accurate information and resolving issues promptly.
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Implemented electronic health record updates, maintaining data accuracy and confidentiality.
- Verified insurance eligibility and collected co-pays/deductibles, maintaining 100% accuracy in daily financial balancing.
Lead Infant Room Teacher
Tiny Tots U
Lubbock, TX
07.2020 - 10.2021
- Developed and implemented age-appropriate curriculum for infants, fostering cognitive and social development.
- Monitored compliance with health and safety regulations, maintaining high standards within the classroom environment.
- Led classroom management efforts, ensuring a safe and nurturing environment for all children.
- Mentored new teachers, providing guidance on best practices in early childhood education.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
- Coordinated daily schedules and activities, promoting routines that enhance children's security and engagement.
Lead Teacher, Three-Year-Olds Classroom
Stepping Stones Daycare
Lubbock, TX
08.2018 - 04.2020
- Developed and implemented engaging lesson plans for three-year-olds, fostering early childhood development.
- Cultivated a positive classroom environment to enhance social and emotional growth among students.
- Collaborated with parents to support individual learning needs and address developmental milestones.
- Mentored junior teachers in classroom management techniques and effective teaching strategies.
- Implemented safety protocols and ensured compliance with state regulations for childcare facilities.
Call Center Representative
VXI Global Solutions LLC
Lubbock, TX
05.2017 - 08.2018
- Managed high call volumes while maintaining exceptional customer service standards.
- Resolved customer inquiries and issues efficiently using advanced CRM software.
- Implemented process improvements that streamlined call handling procedures, increasing overall efficiency.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Healthcare Management
Texas Tech University
Lubbock, TX05.2028
High School Diploma -
Lubbock High School
Lubbock, TX05.2015
Skills
- ICD-10 proficiency
- CPT knowledge
- HIPAA compliance
- Claim submission
- Payment posting
- Teamwork and collaboration
- Customer service
- Patient billing
- Insurance verification
- Clinical documentation review
- Electronic health records navigation
Certification
- CPC - Certified Professional Coder(October 2025)
Timeline
Medical Billing Assistant
Lubbock Cooper Health Center
03.2023 - Current
Receptionist
Lubbock Cooper Health Center
10.2021 - 03.2023
Lead Infant Room Teacher
Tiny Tots U
07.2020 - 10.2021
Lead Teacher, Three-Year-Olds Classroom
Stepping Stones Daycare
08.2018 - 04.2020
Call Center Representative
VXI Global Solutions LLC
05.2017 - 08.2018
Healthcare Management
Texas Tech University
High School Diploma -
Lubbock High School