Katelyn Smith
General Manager
Shreveport,Louisiana
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
General Manager
Dunkin Donut
03.2021 - 05.2024
- Kept operations smooth and professional with consistent opening, closing, and shift change task lists
- Secured monies against loss, keeping drawer cash low and properly using on-site safe
- Kept inventory within optimal levels and organized for easy use.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Team Leader
Baskin Robbins
09.2020 - 04.2021
- Assessed team performance to encourage productivity
- Motivated employees to optimize team performance
- Documented transactions to promote inventory accuracy.
Waitress
Eddies Tavern
07.2018 - 04.2019
- Checked in with customers periodically to assist with additional needs or requests
- Processed orders and payments using POS system terminals and registers
- Handled guest needs with upbeat attitude and attention to detail
- Worked in fast-paced environment, handled multiple priorities, and learned new procedures
- Followed safe food handling and sanitation standards.
Dishwasher
Mabry House
09.2017 - 10.2018
- Stocked adequate levels of tableware for kitchen and dining room needs
- Cleaned silverware and china using proper sanitizing techniques
- Completed daily opening and closing duties alongside kitchen team
- Used slow periods well by taking on extra tasks
- Washed dishes, glassware, flatware, pots, and pans, using dishwashers or by hand.
Cashier
North Caddo Drug
12.2013 - 05.2016
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Stocked store shelves and end-caps with merchandise
- Processed paperwork and updated accounts with new payments
- Kept customers happy by quickly processing payments and bagging purchases.
Education
High School -
Penn Foster High School
Shreveport, La.General Studies -
Southfield School
Shreveport, La.Skills
- Operations management
- Financial records oversight
- Inventory control
- Employee training
- Safety compliance
- Cash Handling
- Customer service focus
- Decision-Making
Timeline
General Manager
Dunkin Donut
03.2021 - 05.2024
Shift Team Leader
Baskin Robbins
09.2020 - 04.2021
Waitress
Eddies Tavern
07.2018 - 04.2019
Dishwasher
Mabry House
09.2017 - 10.2018
Cashier
North Caddo Drug
12.2013 - 05.2016
High School -
Penn Foster High School
General Studies -
Southfield School
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