Katelyn Swenson
Brainerd,MN
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and the needs of the clients served by Northern Pines Mental Health.
Overview
5
5
years of professional experience
Work History
Home Daycare Owner
Self-employeed
12.2024 - Current
- Developed engaging educational activities that enhanced children's social and cognitive skills.
- Managed daily schedules, ensuring smooth transitions between activities and meal times.
- Implemented safety protocols to create a secure environment for children in care.
- Communicated regularly with parents to provide updates on child development and daily activities.
- Cultivated strong relationships with parents to establish trust and open communication regarding their child's progress.
- Provided nutritious meals and snacks while accommodating any dietary restrictions or allergies for each child in care.
- Maintained compliance with local licensing regulations by regularly updating documentation, attending workshops, and undergoing inspections as required.
Resort Associate
Gull Lake Resort
05.2021 - 10.2025
- Managed daily guest interactions, ensuring a welcoming and friendly atmosphere.
- Played a key role in improving overall guest satisfaction rates through attention to detail and thorough follow-up on concerns or issues raised.
- Managed inventory of supplies for the front desk area, ensuring smooth daily operations without shortages or delays.
- Provided knowledgeable recommendations for local attractions and dining options, enhancing guests'' overall vacation experiences.
- Handled guest complaints effectively, resolving issues quickly to maintain satisfaction levels and minimize negative feedback.
- Trained new associates on operational procedures and customer service best practices.
- Streamlined check-in/check-out processes to enhance guest satisfaction and efficiency.
Education
High School Diploma -
Pillager High School
Pillager05-2024
Skills
- Customer service
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Scheduling
- Follow-up skills
- Empathy and patience
- Multitasking and organization
Timeline
Home Daycare Owner
Self-employeed
12.2024 - Current
Resort Associate
Gull Lake Resort
05.2021 - 10.2025
High School Diploma -
Pillager High School