Katelyn Thomas
Atlanta,GA
Summary
Offering unique perspective and genuine passion for creating inclusive workplaces, eager to learn and develop within this field. Bringing understanding of organizational dynamics and inclusive practices, paired with skills in project management and communication. Ready to use and develop leadership and analytical skills in diversity, equity inclusion and belonging at Tiffany and Co.
Overview
4
4
years of professional experience
Work History
Sales Manager
Carter's
08.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Assistant Retreat Director
Massage Heights
09.2023 - 08.2024
- Cultivated a positive work culture among staff members by fostering open communication channels and valuing employee input on decision-making processes.
- Improved guest satisfaction by providing exceptional hospitality and customer service during retreats.
- Recruited dynamic presenters who added value to the overall experience of attending a retreat at the facility.
- Ensured safe environments for all attendees by implementing risk management protocols and emergency response plans.
Front Desk Supervisor
Huevine Wellness + Spa
05.2021 - 04.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the spa brand.
Education
Bachelor of Arts - Business Administration
Clark Atlanta University
Atlanta, GA05-2026
Intern - "Orange" Residency
Syracuse Law
Syracuse, NY06-2023
Skills
- Employee engagement
- Teamwork
- Problem-solving
- Attention to detail
- Onboarding, training, and development
- Problem-solving abilities
- Reliability
- Excellent communication
Other
CEO and Owner of CauBrows a luxury beauty brand dedicated to helping women enhance their natural beauty through their eyebrows
Timeline
Sales Manager
Carter's
08.2024 - Current
Assistant Retreat Director
Massage Heights
09.2023 - 08.2024
Front Desk Supervisor
Huevine Wellness + Spa
05.2021 - 04.2023
Bachelor of Arts - Business Administration
Clark Atlanta University
Intern - "Orange" Residency
Syracuse Law
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