Katelyn Toney
Purvis,MS
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with proven expertise at Anderson Drugs in medication dispensing and insurance processing. Adept at optimizing workflows and enhancing customer service, I excel in problem-solving and maintaining HIPAA compliance, ensuring patient confidentiality while delivering accurate and efficient pharmaceutical care.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Anderson Drugs
Purvis, MS
07.2019 - Current
- Work with Pioneer software system
- Assisted pharmacists in dispensing medications and managing inventory.
- Learned to operate pharmacy management software for prescription processing.
- Supported patient care by answering questions about medications under supervision.
- Prepared medication orders accurately while adhering to safety protocols.
- Processed customer transactions efficiently to enhance service delivery.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Collaborated with team members to streamline workflow and improve service quality.
- Engaged in ongoing training to develop knowledge of pharmaceuticals and pharmacy practices.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained cleanliness and organization of pharmacy workspaces to ensure safety standards.
Education
Purvis High School
Purvis, MSSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Answering customer questions
- Medication dispensing
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Labeling accuracy
- Drug safety
- FDA and HIPAA compliance
- Resolving customer issues
- Customer service
- Data entry
- Cash register operations
- Dispensing medications
- Prescription filling and labeling
- Team coordination
- Insurance processing
- Inventory tracking
- Certified pharmacy technician (cpht)
- Inventory management
- Patient profile setup
- Resolving complaints
- Employee training
- Prescription refill fulfillment
- Staff leadership
Timeline
Pharmacy Technician
Anderson Drugs
07.2019 - Current
Purvis High School